Shipping policy

Last updated: 02.02.2026

This Shipping Policy describes how orders are shipped and delivered when you place an order from Pet Side Story, a brand operated by its parent company FEEBIO (“we”, “us”, “our”).

ORDER PROCESSING

All orders are processed within 1–3 business days (excluding Sundays and public holidays) after receiving your order confirmation email. You will receive another notification once your order has been shipped.

During high order volumes, sales, or special occasions, processing times may be slightly delayed.

SHIPPING LOCATIONS

We currently ship across India.
At this time, we do not offer international shipping unless explicitly mentioned on the product page.

SHIPPING CHARGES

Shipping charges for your order will be calculated and displayed at checkout.

From time to time, we may offer free shipping promotions, which will be clearly communicated on the website or product page.

ESTIMATED DELIVERY TIME

Estimated delivery timelines are as follows:

  • Metro cities: 3–6 business days

  • Non-metro / remote areas: 5–10 business days

Delivery times are estimates and may vary due to factors beyond our control, including courier delays, weather conditions, customs, or regional restrictions.

SHIPPING PARTNERS

We work with reliable third-party courier and logistics partners to ensure safe and timely delivery of your orders.

Once the order is handed over to the shipping carrier, delivery timelines and updates are managed by the courier partner.

ORDER TRACKING

Once your order has been shipped, you will receive a tracking link via email or SMS to track your shipment.

If you do not receive tracking details within the expected processing time, please contact us at petsidestory@gmail.com.

DELAYS & UNDELIVERED PACKAGES

Pet Side Story and its parent company FEEBIO are not responsible for delays caused by:

  • Courier company issues

  • Incorrect or incomplete shipping address provided by the customer

  • Failed delivery attempts

  • Natural disasters, strikes, or events beyond our control

If a package is returned to us due to incorrect address or non-availability of the recipient, re-shipping charges may apply.

DAMAGED OR LOST SHIPMENTS

If your order arrives damaged or appears to be lost in transit, please contact us within 48 hours of delivery at petsidestory@gmail.com with:

  • Order number

  • Photos of the package/product (if damaged)

We will review the issue and assist you as per our internal resolution process.

CHANGE OF SHIPPING ADDRESS

Shipping addresses cannot be changed once the order is shipped.
If you need to update your address, please contact us immediately after placing your order.

CONTACT US

For any questions related to shipping, please contact us at:

Pet Side Story
(Operated by parent company FEEBIO)
📧 Email: petsidestory@gmail.com